Archive for the ‘Product Development’ Category

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This blog is moving

March 30, 2009

To provide a wider perspective on the topics of engineering and product development, I’ve started a blog for my company, Key Tech. In addition to my own opinion, you’ll see posts from my colleagues, who range from 25-year PD veterans to recent graduates. Unfortunately, I don’t think I could do justice to either blog by continuing to write about the same topic in two places. So, while I’ll continue to keep this blog posted as it is and may revisit it in the future, it’s not likely I’ll be contributing to it further in the short-term. Instead, I’ll be publishing my content through Key Tech.

You can visit the blog at www.keytechinc.com/blog where you can sign up for updates via
email, or you can subscribe in your favorite RSS Reader right now.

However, that’s not to say I have a shortage of content to discuss. Here’s a taste of an article I just posted about conserving capital in new product development. I hope you’ll join me. I look forward to sustaining the conversation.

— Chad

More Ways to Conserve Capital in NPD

The economy has many businesses against the ropes, and the rest are tightening their belts in the face of uncertainty. However, you don’t need to completely halt your new product development (NPD) efforts. Here are five ways to spend less while keeping your pipeline moving.

  1. Use Resources Efficiently
  2. Plan Ahead
  3. Mind Your Perspective
  4. Look Off-The-Shelf
  5. Conserve Energy

To read the details of how to conserve capital, click here.

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The Triangle of Requirements

March 18, 2009
The Triangle of Requirements

The Triangle of Requirements - A single star represents your project. You can move a star around the gradients to balance your needs, sacrificing one for the other two.

“You can get something good, cheap, or fast. Pick two.”

I’ve heard it many times, but what is it about? I’ve found that it comes down to planning. I come across this “principal” whenever I’m trying to rush a prototype or speed along a vendor. If I want a fast job done right, I’m either going to have to pay up to get extra resources on the job, or I’m going to have to wait for the assigned resources to do their due diligence for me. I don’t want a machinist to rush through my drawing only to miss a critical dimension or misunderstand a callout. My rushed order then becomes a significant delay.

So what can you do to balance this best? By planning ahead, keeping a constant eye on the critical path items that control the minimum schedule, we can improve our schedule, reduce our costs, and create the best quality. We can have the optimum resources available when we need them most – we can line up inexpensive resources to perform menial tasks and skilled, costly resources do only what they are best at. We can order long lead-time items well ahead so there’s no need to pay extra to rush the order. We can identify any high-risk unknowns and attack those first so later tasks are more predictable, more likely to stay on schedule.

I’ve also seen this quote, on the desk of an overworked secretary, “Your lack of planning does not justify my emergency.” It’s easy to get caught up in the firedrill of the day or the long list of design tweaks that need to be in the next prototype. However, it’s a good idea to lift your head and take a look at the project from the high-level perspective to help prevent rounding a bend only to find another emergency.

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Unknown Stakeholders

March 5, 2009

RemotesAre you overlooking someone in your user research?

It may not have the romance of flowers or diamonds, but a good universal remote control can do good things for a gadget-lover’s marriage. Before we got a high quality universal remote, there were remotes all over and a page of instructions for guests. My wife grew to understand it, but she hated that I’d complicated such a simple task as watching a movie. More often than not, she’d just turn the TV on by hand and listen to it through the native speakers. Now, she just hits the DVD button on the remote and everything turns on (well, most of the time!) so she can watch a show in 5.1 Dolby Digital surround even if she doesn’t care much about it.

So, if you were writing the product specification for a universal remote control, would you have thought to include your user’s significant others, house guests, and friends? You would surely have included the owners of home theater systems as a significant stakeholder in the design. They want equipment with a ton of features, high performance, and customization. Unfortunately, those requirements might not be as well accepted by the rest of the household if the system is difficult to use. Could you have unknown stakeholders that are preventing a purchase? Should they even be your primary target for the user interface?

Are there stakeholders that have been ignored during the design of your product? Are they holding back the success of your product? How do you find them?

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Creating simple, intuitive products

March 2, 2009

frustrated

My kids’ grandparents all live out-of-town, so they wanted to set up webcams instead of just using the phone. So, I setup GTalk video on my PC right in Gmail.  Then I sent my mother-in-law instructions to setup iChat on her Mac to work with GTalk. Of course, it doesn’t work. She’s not computer savvy enough to troubleshoot the problem and I don’t know enough about Macs to know what to tell her. After an hour of searching forums and trying to talk her through it, we gave up for another day. But once my mother-in-law shut down iChat, we were immediately able to use video through Gmail. What? Is this a missing step in the instructions? I don’t think we were alone in our frustration since the forum was full of posts about having trouble getting them to talk to each other. 

Was the process intuitive? To some engineers at Google and Apple, it must have been. I’m sure they configured the software and were mooning each other over video in no time. Ideally, they would have also consulted my mother-in-law, or at least other users with her level of experience and understanding, to see if she had any trouble understanding the instructions.

What does it mean to create a simple, intuitive product? Certainly, there are technical challenges to making something simple. But, shouldn’t it be easy to create something that’s intuitive? I think it can be, but it involves a bit of work by the designers.

One challenge is that “intuitive” is a subjective term. Product users don’t all use the same vocabularly or may not understand the subtle intricacies between two options, and they may not have the need, desire, or patience to learn. It doesn’t help them complete their task, which is all they’re trying to do. Therefore, what I may think is clear and obvious in a user interface is anything but. The good news is that understanding your user is not a mystic art. You could just ask them.

If it’s possible to consult with your end-users, get their feedback early and often. Talk to tech wizards, grandmas, and anyone else that might use your product. Can you use the misunderstandings of a few early users to overcome the confusion, apprehension, and fear that will keep your most un-savvy users from loving your product?

Photo credit: John De Boer

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What makes a great teacher?

February 22, 2009
binaryclues

Is there a message in there?

Who are your teachers? Whom do you learn from?

Whenever I talk to someone, or read an article, or finish a project, isn’t the goal that I come away having learned something? Isn’t that what makes Seth Godin’s stream of content so interesting?  He seems to find insight where others walk on by. Is that because he is a great teacher? He clearly has a lot to teach us. But, perhaps it’s that he is a great student. He’s more receptive to learning something new. Can we be as receptive?

My list of “teachers” is pretty long, but I’d guess none of them are aware of it. I don’t pay tuition, I don’t have tests, but if I don’t pay attention, I may get left behind. 

Are you looking for a teacher, or perhaps you have experience to offer someone else? The American Society of Mechanical Engineers (ASME) has an eMentoring program that pairs young engineers with experienced ones. Do other societies have similar programs?

You don’t have to be in a classroom to have teachers. These are simply people you learn from, and they can be everywhere, if you’re listening.

Photo Credit: Rodolfo Clix

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Notes from “Plug into the SmartGrid”

February 17, 2009
Andy Karsner

Andy Karsner - Policy Panel

Washington, DC Feb 17, 2009 –  Every seat in the auditorium at Google’s DC office was filled with people passionate about bringing about change in the way power is distributed. People even lined the back wall and the overflow room. A total of 500 people in attendance. The event format was split into two industry panels, the first discussing the technology requirements for a SmartGrid and the second focused more on the Federal and State policy initiatives required to properly implement such a sweeping technological plan.

Tomorrow afternoon, the ~2-1/2 hour video footage of the panels will be available on both Google’s DotOrg channel as well as GE’s YouTube channel. If you don’t have time to watch, here are my notes from the event. I’m sure I missed some details, so please correct me or submit your comments.

Read the rest of this entry ?

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Google To Give The Energy Sector A Jumpstart

February 13, 2009

windpower_hdrThis week, Google announced they’re Beta testing a new application that you can use to track your household (or business) energy use by device in an effort to cut energy usage. Google PowerMeter will break down your energy usage almost in real-time. According to their data, the clothes-line may be due for a comeback. As the old adage goes,

“If you can not measure it, you can not improve it.” – Lord Kelvin

They’ve built the application, but now they’re looking to develop some hardware to go with it. Google is not the only player in the game, though. Pepco is also looking to develop Smart Meters in the DC suburbs, and Agilewaves, comprised of a trio of NASA engineers, developed similar technology after the wave of California’s rolling blackouts in 2006. Even with a decent head-start, it might be hard to beat the raw initiative, seemingly unlimited cash reserves, and amazing grasp of user interfaces that Google has shown time after time. 

Last fall, Google and GE announced a partnership aimed at pushing technology and policy in the energy sector. To kick off the initiative, they’ll both be hosting Plug Into The Smart Grid next Tuesday at 2pm EST. The event appears to be open to the public, but plan for attendance to be maxed. Instead of making you fight the crowds, though, they’ll be posting the  content within 24 hours of the presentations on both Google’s DotOrg channel as well as GE’s YouTube channel. Google has also invited everyone to submit and vote on questions in advance via Google Moderator. This event appears to have some big players, so it’s not exactly a grass-roots effort. But, everyone is going to be called upon to act eventually. Now is a good time to start paying attention. 

Program

  • Introduction and welcome 
    • Dan Reicher, Director of Climate Change and Energy Initiatives, Google.org
    • Bob Gilligan, Vice President, GE Energy
       
  • Part I: Envisioning smart power
    Energy tools and technologies to empower people with information and choice    

    • Moderator: Bob Gilligan, GE
    • Adrian Tuck, CEO, Tendril
    • Ron Binz, Chairman, Colorado Public Utilities Commission
    • Jeff Renaud, Director, Ecomagination, GE
    • Ed Lu, Advanced Projects, Google
    • Kelly Speakes-Backman, Principal, RE+GENeration Consultants LLC
    • George Bjelovuk, Managing Director, American Electric Power
       
  • Break
     

Part II: Accelerating the energy revolution
State and federal policies to drive smart power
Opening remarks: The Honorable Carol Browner, Assistant to the President for Energy and Climate Change (invited)  

  • Moderator: Dan Reicher, Google
  • Fred Butler, President, National Association of Regulatory Utility Commissioners
  • John Podesta, President, Center for American Progress (invited)
  • Andy Karsner, Former Ass. Sec. for Energy Efficiency and Renewable Energy, U.S. Department of Energy
  • Chris Miller, Office of Senate Majority Leader Harry Reid

Photo Credit: John Nyberg